School Meals

Mid-morning Break: 11.20am to 11.40am

During breaktime a wide range of food and drink is available including the breakfast items mentioned above, sandwiches and wraps, fresh fruit and yogurt, and a selection of juices and flavoured water. Hot drinks are available from the vending machines.

Lunchtime Service 12.40pm to 1.20pm

We offer a varied healthy menu including a two-course set meal of the day for £2.65, a meal deal offer, and individually priced menu items including:

• Daily specials
• Filled jacket potatoes
• Paninis and pizza
• Hot wraps
• Pasta pots with selection of sauces
• Curry pots with selection of sauces and mini naan bread
• Fresh soups
• Selection of sandwiches with a variety of fillings
• Salad bowls
• Hot and cold desserts plus fruit pots, yogurts, fresh fruit
• Home baked items i.e.; scones, flapjack
• Selection of fruit juices, milk, milkshakes, smoothies, water and flavoured water

Our menu is produced in line with the Government’s new food standards. For those students who bring a packed lunch to school we ask parents to refrain from including confectionery, crisps or fizzy drinks.

Our three-week menu is available to view: QEHS Menu (PDF)

Parents/carers are expected to inform the school about any food allergies or special dietary requirements that their child may have.

Information relating to individual needs should be discussed with the school and the catering manager prior to their child starting school. 

Please note: it is recommended that parent/carers supply a medical/dietitian letter to support the special diet requirements as self-diagnosed or personal food preferences are not able to be accommodated.

The school operates a biometric cashless school meals system. The biometric system is based on fingertip recognition technology. Every student is issued with an account which allows them to buy food and drink at morning break and lunchtime using their fingertip or pin number.

All payments should be made online via the School Gateway app/website, which also provides information on school meal balances and purchases. School Gateway also enables you to view school meal balances and purchases, and top up school meals money at any time.

A daily spend limit can be applied to a student’s account; if you would like further information on this please contact our Catering Manager via Reception.

Online Payments

To set up online payments, you will need to visit the School Gateway website and click on ‘New User’, entering the email address and mobile number that the school holds on record for you.

If you have changed your email or mobile phone number please contact the Pastoral Office and they will update your records to enable you to log in to School Gateway.

You’ll receive a text message with a PIN number. Use the PIN to log into School Gateway and complete the initial setup for payments using your bank account number and sort code. After this is set up, payments can be made on either the website or the app (see below).

The payment can be set up as either a card payment, which requires you to enter your card details each time you use School Gateway, or a direct debit. Unlike other direct debits, this is not a regular monthly payment; you are in control of how much is taken and when it is taken from your account. Direct debits are used so that School Gateway can instruct your bank to make payments. You are able to cancel the arrangement at any time.

To make a payment click on the Payment Box, and click ‘Add School Meals’.

Once you have paid online and the payment has been processed, you will receive a confirmation email. Payment will be received through School Gateway to your child’s school meals account the day you make the payment, however, your bank account may not have the money taken out of it for a few days.

Download the app: If you have a smartphone, please download School Gateway from your app store (Android and iPhone). You will be able to check the balance, top up the account and see that the money has been added to your child’s school meals account under ‘My Lunch Money’.

If it is not possible for you to use the School Gateway website or app, please contact the Finance Office on finance@qehs.net and we will arrange for you to be sent a PayPoint barcode voucher to enable you to make payment at one of the many PayPoint terminals sited in shops in the local area.

Account Balance

Students’ accounts should maintain a credit balance at all times. We will endeavour to notify students if their balance is low or the account has insufficient funds. Contact will be made with parents/carers where insufficient funds are available or there is money owing on the students’ account.

Students leaving school will only be issued a refund if the balance is over £5.00. Please request a refund form from Reception and this will be processed through the Finance Office.

If your child qualifies for free school meals the monetary value of £2.65 is added to the account daily and they have total anonymity with the system. If students wish to purchase additional items above the free school meal allowance, money can be added to their account by the School Gateway app/website.

We know from our records that a number of parents do not claim for their entitlement of a Free School Meal for their son/daughter. Free school meals entitlement enables your child to have a free hot or cold lunch every day and the school will also receive additional funding to spend on extra support for your child. This additional funding continues to apply for several years after a student ceases to be eligible for free meals, so it’s still worth applying even if you think you will qualify for only a short period of time.

Changes to free school meal eligibility under Universal Credit

The eligibility criteria for free school meals have been changed this year, and the Government estimates that around 50,000 more pupils will benefit from a free school meal compared to the previous system. This letter explains the changes and how they might affect you.

What are the new eligibility criteria?

Children are entitled to receive free school meals if they or their parents or guardians receive any of the benefits below:

• Universal Credit, provided they have an annual net earned income not exceeding £7,400 (£616.67 per month)
• Income Support
• Income-based Jobseeker’s Allowance
• Income-related Employment and Support Allowance
• Support under Part 6 of the Immigration and Asylum Act 1999
• The guarantee element of Pension Credit
• Child Tax Credit, provided they are not also entitled to Working Tax Credit and have an annual gross income of no more than £16,190, as assessed by HMRC
• Working Tax Credit run-on – paid for 4 weeks after you stop qualifying for Working Tax Credit

I don’t currently claim free school meals – what does this mean for me?

If you think you might be eligible for free school meals, submit a claim via Northumberland County Council as follows:

• Online: www.northumberland.gov.uk/fsm
• By telephone: 01670 623 592
• Paper applications – these can be returned upon completion to: Free School Meals Office, Northumberland County Council, Wansbeck Square, Ashington, NE63 9XL

Benefit details for applications can usually be checked on receipt. However, if confirmation cannot be found, you will be contacted to provide proof of benefit. The information you provide will be used to check if you are in receipt of a qualifying benefit and, if you are on Universal Credit, that your earnings do not exceed the threshold. If you claim Universal Credit, your earnings will be assessed from up to three of your last Universal Credit assessment periods. If you are eligible, your school will be notified. Your child will receive free school meals and the school will receive extra funding.

We appreciate that some parents do not claim free school meals as they feel that they can manage without, but the school will receive vital funding even if meals are not taken, and your child will be entitled to other types of support. With the cashless catering system we use, students can be assured of total anonymity. Their catering account is topped up automatically every day to the value of a ‘meal deal’, and this may be spent on meals or individual items. Please note that students cannot ‘save up’ their allowance from one day to the next. Money may be added to their account should you wish to purchase additional items above the free school meal allocation.

I am currently claiming free school meals – what does this mean for me?

Most people won’t be affected by the new criteria. If you’re currently claiming free school meals, but don’t meet the new criteria, your child will continue to receive free school meals until the end of the Universal Credit rollout period. This will apply even if your earnings rise above the new threshold or if you stop being entitled to Universal Credit. The rollout period is currently scheduled to end in March 2022.

Once Universal Credit is fully rolled out, your child will keep their free school meal until the end of their current phase of education, i.e. primary or secondary.

Where can I get more information?

If you need any further information, please speak to a member of school staff or the local authority. You can also visit the free school meal website. If you would like any further information regarding our school lunches, please see our website or contact the school office.

If you think you might be eligible, please make a claim as soon as possible and use your entitlement – don’t let your school miss out on this important extra funding that will benefit your child.

Certain data will be held on the system to enable accurate operation. This will include the student’s name, registration group, photo, account balance and meal entitlement. This data is handled under the guidelines of the General Data Protection Regulation (GDPR) and only used by parties directly involved with the implementation of the system.